Audit Logs¶
Every action in Outsprint is logged for compliance, accountability, and debugging. The audit log answers who did what, when, to which record, and from where.
Viewing the Audit Log¶
- Navigate to Settings > Security (or Settings > Audit Log)
- Browse the chronological list of events
Each entry shows:
| Column | Description |
|---|---|
| Time | When the action occurred |
| User | Who performed the action (or "System" for automated actions) |
| Action | What happened (created, updated, deleted, exported, etc.) |
| Entity | The affected record or setting |
| Source | Where the action originated (Chat, Admin, API, Workflow, System) |
Click View on any entry to see full details including before/after data changes, IP address, and user agent.
Filtering¶
Use the filter bar to narrow down the log:
- Action -- filter by type (create, update, delete, login, export, etc.)
- User -- filter by team member
- Entity type -- filter by contacts, deals, tickets, settings, etc.
- Date range -- last 7 days, 30 days, 90 days, or custom range
What Gets Logged¶
CRM Operations¶
Contact, company, deal, and ticket creation, updates, and deletions with full change history.
Authentication¶
Login, logout, failed login attempts, password changes, 2FA setup, and SSO configuration changes.
Security¶
API key creation and revocation, session terminations, password policy changes.
Settings¶
Pipeline modifications, custom property changes, integration connections and disconnections.
Data Operations¶
Import starts and completions, export requests, bulk operations, GDPR erasure executions.
AI Actions¶
When the AI assistant performs an action on your behalf, it is logged with the conversation and message context, clearly marked as AI-initiated.
Exporting Audit Logs¶
Click Export CSV at the top of the audit log to download a filtered export. The export runs in the background for large datasets and you will receive a notification when the download is ready.
Retention¶
- Professional plan: Audit logs are retained for 2 years
- Enterprise plan: Configurable retention from 1 to 7 years, with older logs archived to long-term storage
Note
Audit logs are immutable. No one, including admins, can edit or delete audit log entries.