/tickets¶
The /tickets command shows your support tickets. You can search by subject, priority, or status.
Usage¶
- No arguments -- Shows open tickets sorted by creation date
- With search term -- Searches tickets by subject, status, or priority
Examples¶
| Command | What It Does |
|---|---|
/tickets | Shows all open tickets |
/tickets urgent | Filters by urgent priority |
/tickets #open | Filters by open status |
What You See¶
A table render block with columns:
- Subject -- Ticket subject line
- Priority -- Priority level (badge)
- Status -- Current status
- Contact -- The contact who submitted the ticket
- Created -- When the ticket was created
- SLA -- SLA due date (if applicable)
Click any row to see the full ticket details.
You
/tickets
Outsprint AI
You have 7 open tickets. 2 are marked as high priority.
Pro Tip
Follow up with "Which tickets are approaching their SLA deadline?" to get a prioritized view.