Troubleshooting¶
Having an issue with Outsprint? Start here. This section covers common problems and solutions to get you back on track quickly.
Quick Links¶
- Common Issues -- frequently encountered problems and their fixes
- Email Sync Issues -- Gmail and Outlook connection problems
- Chat Issues -- AI assistant not responding or giving unexpected results
- Import Errors -- CSV and HubSpot import failures
- Billing Issues -- payment failures and subscription questions
- Contact Support -- how to reach our team
General Tips¶
Before diving into specific troubleshooting guides:
- Refresh the page -- a simple reload fixes many transient issues
- Check your internet connection -- Outsprint requires a stable connection for real-time features
- Clear browser cache -- outdated cached data can cause unexpected behaviour
- Try a different browser -- helps determine if the issue is browser-specific
- Check the status page -- visit our status page to see if there is a known outage
Pro Tip
You can ask the AI assistant for help too. Type "I'm having an issue with..." in the chat and it will guide you through common solutions.